Case Management
All women and children accommodated by Orana House are provided with a comprehensive case management service. Case Management is also provided to Outreach clients through The SWitCH Centre. This is a collaborative process of assessment, planning, facilitation, care coordination, evaluation and advocacy to meet their specific needs. Women meet weekly with their Case Manager to develop and implement their individual support plan and review progress and achievements. In addition, our staff members will often advocate for women and children with external agencies.
Staff assist with:
- Family court processes and applications for Family Violence Restraining Orders
- Enrolment in local schools and childcare centres
- Referrals to GPs and child health centres, legal services, housing, financial services, further education and employment, etc.
We currently have a partnership with Centrecare. Our clients can receive free individual counselling sessions, and we have a volunteer financial counsellor who attends the service monthly to provide financial advice.